Refund policy

Refund Policy

TimelessCraft is committed to offering high-quality, custom-modified Seiko watches. The following policy outlines our approach to refunds, returns, and warranties, ensuring transparency and safeguarding our brand’s integrity. Please review this document carefully to understand the terms under which refunds, returns, and warranty claims can be made.

1. Refund Policy

All purchases from TimelessCraft are final, with refunds granted only for products exhibiting verified manufacturing defects. This policy is designed to protect customers while maintaining the exclusivity and quality of our custom modifications.

1.1 Eligibility for Refund:

  • Refunds are only applicable if the product has a verified manufacturing defect. General wear, minor imperfections from modification, or issues resulting from misuse are not considered defects.
  • The product must remain in its original, sealed packaging, with no signs of use, tampering, or removed tags.

1.2 Refund Request Process:

To initiate a refund, customers must visit the website’s Contact page and submit a request through the contact form. Please ensure to include:

  • Full name
  • Email address
  • Phone number
  • Comment 

Upon receiving this information, TimelessCraft  will review the request within 5-7 business days. Following this initial review, we may request additional supporting documents, such as images of the defect and proof of address. Customers are required to provide this information promptly to continue the process.

1.3 Evaluation of Refund Requests:

Our team will carefully evaluate all requests based on the information and evidence provided. Refunds will only be granted if the defect is verified and the product meets the stated eligibility criteria. Refunds may be declined if insufficient evidence is provided or if the product does not qualify under this policy.

1.4 Refund Approval & Process:

If your refund request is approved:

  • You will receive instructions for returning the item.
  • Refunds will be issued to the original payment method within 14 business days of receiving and inspecting the returned item.
  • Please note: Shipping fees and any associated return costs are non-refundable.

2. Contact Us

For any queries or to submit a refund , please use the Contact form available on our website.

Disclaimer:
Premium Hour reserves the right to update or amend this policy at any time. This policy does not affect your statutory rights under UK Consumer Law.